PAYMENT PROCEDURE
A first down payment of 30% of the total payment – in addition to bank fees to our Tanzanian bank account will be asked at booking.
- Recipient Name: Kevin Mongi
- Recipient Address: P.O. Box Majengo, Moshi, Kilimanjaro Region, Tanzania
- Account number: 5310249001
- Swift/ Bic: DTKETZTZXXX
- Bank name: DTB Bank (Tanzania)
- Bank address: DTB Bank, Moshi Branch, Plot No. 23, Section 1, CBD Area, Old Moshi Road-Moshi Moshi Tanzania.
Please note that the amount paid should be the amount received by Eyes on Kilimanjaro Tours excluding and bank fees. Please confirm with your bank the amount that will be received and any bank charges which may be incurred. If the full amount is not received you may be asked to pay the outstanding amount on arrival – We will always be able to provide proof of payment should you wish to see it.
PRE-DEPARTURE BOOKINGS: TERMS AND CONDITIONS
The following terms and conditions apply to travel bookings made with Eyes on Kilimanjaro Tours, P.O. Box 474, Moshi, Tanzania.
Please read these terms and conditions carefully. By booking any tour with Eyes on Kilimanjaro Tours, you acknowledge that you have read and understood these terms and conditions and you accept and agree to be bound by these.
If you have confirmed a booking for any tour with more than one person named and booked on such a booking, you shall be deemed to have accepted these terms and conditions on behalf of all persons named in the booking.
1. DEPOSITS & FINAL PAYMENT
Upon booking a tour with Eyes on Kilimanjaro Tours, a 30% deposit is required to secure the tour and begin the necessary bookings and ground preparations. Payment procedures are included along with the final itinerary.
Final balance payment of the tour booked is required no later than 1 week before the tour starts. Bookings made within 31 days of the tour start date should be paid in full. These payment terms apply unless other payment terms have been agreed in writing at the time of booking.
All payments made to Eyes on Kilimanjaro Tours should be free of bank charges and credit card transaction surcharges. Eyes on Kilimanjaro Tours is not responsible for any charges levied or charged by third parties and/or financial institutions and will not refund or return any fees charged by such third parties in connection with payments made by clients to Eyes on Kilimanjaro Tours.
2. CANCELLATION
Once your tour has been confirmed, you or any member of your party may cancel all or part of your booking in writing. As we incur costs from the time we confirm your booking, the cancellation charges listed below will be incurred.
For itineraries that include accommodation, we reserve the right to charge a further amount (as per the individual terms and conditions and cancellation policies of the provider(s) involved) to cover our costs.
We strongly recommend comprehensive travel insurance for all members of the party in order to minimise financial loss in the event of cancellation.
| Period before departure when we receive your written cancellation (standard working days only) | Cancellation charge per person cancelling |
|---|---|
| 31 – 15 days: | 20% of total cost |
| 14 – 7 days: | 40% of total cost |
| 6 – 0 days: | 90% of total cost |
3. RISK & LIABILITY.
3.1 Eyes on Kilimanjaro Tours will make every effort to ensure that all arrangements and services offered as part of the tour are carried out as specified in your final itinerary. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Eyes on Kilimanjaro Tours does not accept liability for errors or omissions of such suppliers.
3.2 As we do not offer standardised travel packages but tailor each itinerary to individual needs and preferences, single components (such as the means of transport or details of day trips) might be subject to change, if required due to local circumstances. All reservations will be made upon receipt of payment and cannot be guaranteed until then.
3.3 Eyes on Kilimanjaro Tours shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
3.4 Whilst every care is taken, Eyes on Kilimanjaro Tours shall not be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
3.5 Eyes on Kilimanjaro Tours shall not accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
3.6 Eyes on Kilimanjaro Tours shall not accept liability for any injuries, damages or losses caused to any traveler in connection with dangers and risk inherent in sporting and adventure activities, climatic conditions, accidents or illness.
3.7 It is the responsibility of the individual travelers to ensure that they have the appropriate passports, visas, travel permits, health certificates and other documentation required for the tour.
3.8 It is the responsibility of the individual travellers to take proper medical and practical precautions regarding their own health and safety. It is your sole responsibility to obtain appropriate medical advice as to medication, immunisation, and whether you are fit enough to undertake the trip, prior to departure.
3.9 Clients are strongly advised to obtain comprehensive travel insurance before coming to Tanzania. Eyes on Kilimanjaro Tours does not provide clients with any travel insurance cover. When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover all elements of the applicable tour.
3.10 By agreeing to these terms and conditions you either certify that you have adequate insurance to cover any injury or damage you may cause or suffer, or that you agree to cover the costs of such injury or damage yourself. You further certify that you assume the consequences of any medical or physical condition that you may have and that you will inform Eyes on Kilimanjaro Tours and the tour guide if special attention is required.
3.11 By agreeing to these terms and conditions, you further agree to follow the advice and instructions of your tour guide (for safari, climbing excursions and day trips) at all times.
3.12 By agreeing to these terms and conditions, you consent to and permit Eyes on Kilimanjaro Tours to take images and/or video of you when participating during activities organised by Eyes on Kilimanjaro Tours. These images and/or videos may be used for future marketing and social media content for Eyes on Kilimanjaro Tours. If you do not wish to give your consent please inform a member of the Eyes on Kilimanjaro Tours management team in writing prior to the start of your itinerary with Eyes on Kilimanjaro Tours.
4. COMPLAINTS
The client agrees to bring any complaints regarding a tour to Eyes on Kilimanjaro Tours’ attention as soon as possible in order to provide Eyes on Kilimanjaro Tours with the opportunity to address the complaint properly. The client agrees to inform the guide or other designated Eyes on Kilimanjaro Tours representative at the earliest opportunity. Eyes on Kilimanjaro Tours assumes no liability for complaints that are not properly brought to the attention of Eyes on Kilimanjaro Tours with sufficient notice for Eyes on Kilimanjaro Tours to resolve or attempt to resolve the complaints. Any complaint made after the completion of a tour must be received in writing by Eyes on Kilimanjaro Tours within 30 days of the end of the tour in question.